Privacy Policy

This Privacy Policy explains how Shifa Shangrila (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our website or interact with us.

1. Who We Are

Shifa Shangrila is a trading name of Vajra LTD, registered in England and Wales.

1. Company Number: 16449210
2. Registered Address: 20 Wenlock Road, London N1 7GU
3. Email: info@shifashangrila.com

2. What Data We Collect

We may collect and process the following personal data:

1. Name and contact details (when you place an order or fill out a form)
2. Billing and delivery addresses
3. Order history and transaction details
4. Email address and marketing preferences
5. Technical data such as IP address, browser type, and device information
6. Cookies and usage data (including Google Analytics and Facebook Pixel)

3. How We Use Your Data

We use your personal data to:

1. Process and fulfil your orders via WooCommerce and Stripe
2. Send order confirmations and shipping updates
3. Respond to enquiries submitted via Contact Form 7
4. Send marketing emails if you have opted in
5. Analyse website performance and usage (Google Analytics)
6. Provide relevant advertising (Facebook Pixel)
7. Comply with legal obligations

4. How We Share Your Data

We do not sell your data. We may share it with trusted third parties who help us operate our business, including:

1. Payment processors (Stripe)
2. Delivery partners (Royal Mail, local couriers)
3. Website hosting and analytics providers
4. Marketing platforms (e.g., Facebook and Instagram advertising)

All service providers are required to handle your data securely and comply with UK data protection laws.

5. Marketing

If you have subscribed to our newsletter, we may occasionally send you product updates and special offers. You can unsubscribe at any time using the link in any email or by contacting us directly.

6. Cookies

Our website uses cookies to provide essential functionality, improve performance, and deliver personalised content and ads. You can manage or disable cookies in your browser settings.

7. Your Rights

Under UK GDPR, you have the right to:

1. Access the personal data we hold about you
2. Request correction or deletion of your data
3. Withdraw consent at any time where consent is relied upon
4. Object to or restrict certain types of processing
5. Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Data Security

We take appropriate measures to protect your data, including encryption, secure servers, and access controls. Only authorised personnel have access to your personal information.

9. How Long We Keep Your Data

We retain personal data only as long as necessary to provide our services, fulfil legal obligations, or resolve disputes.

10. Contact Us About Your Data

If you have any questions about this policy or wish to exercise your rights, please contact us: info@shifashangrila.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of the site constitutes your acceptance of any updates.