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FAQs

Frequently Asked Questions

At Shifa Shangrila, we know that choosing a wellness supplement like Shilajit often comes with questions and that’s a good thing. Whether you’re curious about how to take it, where it comes from, or what makes ours different, this page is here to guide you. Below you’ll find clear, honest answers to the most common questions our customers ask. And if you still need help, we’re always happy to hear from you.

About the product

What is Shilajit?

Shilajit is a natural resin formed over centuries from decomposed organic matter in the Himalayan mountains. It’s rich in fulvic acid and over 85 trace minerals that support energy, immunity, cognition, and overall wellbeing.

Where does your Shilajit come from?

Our resin is hand-harvested from above 16,000ft in the Upper Dolpa region of Nepal — one of the highest and cleanest sources in the world.

How is your Shilajit purified?

We use a traditional Ayurvedic purification process involving spring water rinsing, herbal decoctions, and cold filtration. It is then sun-dried at altitude to preserve its bioactive compounds.

Is your Shilajit lab-tested?

Yes. Every batch is independently tested in the UK to ensure purity, safety, and potency. Our latest results show 75.6% fulvic acid and no detectable heavy metals.

Is it vegan and gluten-free?

Yes. Our Shilajit is 100% vegan, gluten-free, and free from fillers or additives.

How do I take it?

Dissolve a pea-sized amount (~100–200mg) in warm water, milk, or tea. Take once daily on an empty stomach. If you’re new to Shilajit, start with a smaller dose and increase gradually.

Who can use it?

Shilajit is suitable for most healthy adults. It is not recommended for children, pregnant or breastfeeding individuals, or anyone with chronic medical conditions without prior GP consultation.

Shipping & Delivery

Where do you deliver?

We currently deliver within the United Kingdom only.

How long does delivery take?

Orders are typically processed in 1–2 working days and arrive within 2–5 working days, depending on your selected delivery option.

Do you offer tracking?

Yes, tracked options are available at checkout. You’ll receive tracking info by email once your order is dispatched.

How much does shipping cost?

Standard UK shipping is free. Express or tracked delivery options may incur a small additional charge, shown at checkout.

Returns & Refunds

Can I return my order?

Yes, we offer a 14-day return policy on unopened products. You’ll need to return it in its original condition, and you are responsible for return postage unless the item was faulty or incorrect.

What if my product is damaged or incorrect?

Please contact us within 48 hours of receiving your order. Include your order number and a photo of the issue. We’ll offer a refund or replacement as appropriate.

How long does a refund take?

Refunds are usually processed within 5–10 working days after we receive and inspect the returned product.

Storage & Safety

How should I store Shilajit?

Keep it in a cool, dry place away from direct sunlight. Do not refrigerate. Always reseal the jar tightly after use.

How long does it last?

A 10g jar typically lasts 1–2 months depending on your daily dose. Properly stored, the resin has a long shelf life.

Are there any side effects?

Most people tolerate Shilajit well. However, due to its potency, some may experience digestive sensitivity if too much is taken. Always follow the recommended dose and consult a GP if unsure.
Free UK Shipping

No hidden charges or minimums

Fast Dispatch

Sent within 1–2 working days

Returns

14-days return policy*

Harvested at 16,000ft+

Sourced in Nepal’s Upper Dolpa